Job Role: System Engineer
Qualification: BE, B.Tech, M.E, M.Tech, MCA, BSc, BCA
Batch: 2019/2020/2021/2022
Experience: Fresher
Salary (CTC): Upto 4.3 LPA (Expected)
Job Location: Bangalore
Last Date: ASAP
Responsibilities:
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports
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Jobs By Location | Jobs By Batch | Jobs By Degree |
---|---|---|
Bengaluru | 2018 Batch | BE/B.Tech |
Hyderabad | 2019 Batch | ME/M.Tech |
Chennai | 2020 Batch | BSC |
Pune | 2021 Batch | MCA |
Mumbai | 2022 Batch | BCA |
Delhi | 2023 Batch | BCOM |
Gurgaon | 2024 Batch | MSC |
Others | 2025 Batch | BBA |
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