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Tech Mahindra is Hiring for L1 Support or Technical Support Engineers

Tech Mahindra

Time and Venue

 9th May – 7th June , 10 PM onwards

Walk-In: Everyday Walk-in timings from 10:00Am to 2:00Pm Address: Tech Mahindra, ITC4, Abdul Kalam Building, Electronic City, Phase-2, Bengaluru, India-560100. Contact Person: Vishaka (9663588011)

Job Description

 My name is Vishaka and I’m a Recruiter at Tech Mahindra PVT LTD, listed as one among the Forbes Digital 100 2018 in the world. We are constantly on the lookout for professionals to fulfil the internal resource needs, and we currently have a job opening that may interest you. Please find below, a summary of the position.
    • Job Title: L1 Support or Service Desk Analyst.
    • Job Location: Tech Mahindra Business Services Limited, Electronic City Phase 2, Bangalore
    • Interview Location: Tech Mahindra Business Services Limited, Electronic City Phase 2, Bangalore
    • Duration: Permanent role Direct
    • Education: Any Graduation
    • Experienced: 6 months of relevant experience in Service Desk or L1 Support or Technical Support
    • Shift Timings: 24*7 (Rotational shifts with Rotational Week-offs).
    • Immediate Joining or within 7 15 days of Notice.
    • Key Skills Required:
    • Respond quickly to all queries and incidents.
    • Manage incidents, including via telephone, Chat & email.
    • Documentation, recording & updating incident details in CRM tool.
    • Communication, alerting technical staff via assignments and escalating to Resolver group
    • Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.
    • Answering queries and resolution of straight forward incidents
    • Escalation of unresolved cases to next level application specialist teams.
    • Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed. Closure, formally closing incidents.
    • Initial review and evaluation of the case.
    • Communicating major IT incidents to affected customers.
    • 1st line application support and diagnosis.
    • Assisting the client with L1 /L1.5 Support activities
    • Should have knowledge/ Experience on Printer issues, VPN, Citrix, VMware and LAN/WAN connectivity.
    • Experience
    • At least 0.6 – 2 years in Help Desk/Service Desk/ Tech support environment desirable or similar profile from an International voice process.
    • Knowledge & Skills
    • Fluent in English verbal and Nonverbal
    • Excellent telephone skills
    • Customer focused
    • Ability to multi-task and prioritize workload.
    • Ability to adapt to continuously changing procedures and environment
    • Team player with strong interpersonal skills
Vishaka (9663588011)

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Permanent Job, Full Time


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