Wipro Hiring for freshers Associate Analyst/Service Desk Analyst

Company Name: Wipro

Job Role: Associate Analyst/Service Desk Analyst

Location: Noida/Chennai

Experience: Freshers

Education: Any Graduate

Job Description

  • Respond to queries from all calls, portal, emails, chats from the client
  • Become familiar with each client and their respective applications/ processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per So W with respect to TAT, SLA & hits
  • Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

Eligibility

  • Effective Communication
  • Detail Oriented
  • Change Agility
  • Client centricity
  • Execution Excellence
  • Passion for Results

APPLY <<Here

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2 Responses

  1. Pradip Savare says:

    Interested

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