Wipro Hiring for freshers Associate ATG

Company Name: Wipro

Job Role: Associate ATG

Location: Bangalore/Hyderabad/Kolkata

Experience: Freshers

Education: Graduate

Job Description

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Resolve client queries as per the SLA’s defined in the contract
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Eligibility

  • Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
  • Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
  • Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
  • Problem solving and decision making
  • Attention to Detail
  • Execution Excellence

APPLY <<Here

———————————————–
Beware of fraud agents! do not pay money to get a job. No company will ask you for money to get a job.  Proseeker will not be responsible for any payment made to a third-party.
———————————————–
NOTE:
The above activity data is accommodated work searchers as it were. This data is taken from different occupation magazines and government sites. We are not a Recruiter Agency or dont hold any sort of Recruitment Process.”Job Update” is just an Website/Android APP through which everybody lands position data on versatile. Along these lines, we demand you to, from the site of the concerned association, you will see all the subtleties of the activity. We are not obligated for any sort of Misunderstanding or False data given by the outsider Media Agency or Website.

Share

You may also like...

Leave a Reply

Your email address will not be published.