Genpact Hiring for Freshers Process Associate Customer Service

Company Name: Genpact

Job Role: Process Associate Customer Service

Location: Hyderabad

Experience: Freshers

Education: Any Graduate

Job Description

  • Participate and contribute in the entire implementation process for new applications and enhancements to existing applications
  • Provide input on the overall solution design
  • Conduct root cause analysis and implement basic performance tuning
  • Responsible for ensuring the solution meets business needs
  • Build and test applications
  • Meet with business partners to understand business needs

Eligibility

  • Graduate (Any Discipline)
  • Freshers are eligible
  • Previous experience in a customer service role chat/email/voice
  • Excellent proficiency with written English and with neutral English accent
  • You should be able to work on a flexible schedule (including weekend shift)
  • Analytical skills with customer centric approach

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