Company Name: Wipro
Job Role: Associate-Publishers
Education: Any Graduate
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
- Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
- Collaborative working
- Problem solving and decision making
- Attention to Detail
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