Wipro Hiring for freshers Associate-Publishers

Company Name: Wipro

Job Role: Associate-Publishers

Location: Hyderabad

Experience: Freshers

Education: Any Graduate

Job Description

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Eligibility

  • Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
  • Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
  • Collaborative working
  • Problem solving and decision making
  • Attention to Detail

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1 Response

  1. Kalluru.Hema says:

    Hi

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