Company Name: Deloitte
Job Role: GTLO-Customer Support-Analyst
Experience: 0-1 Years
Education: Any Graduate
- Have passion on technical knowledge learning and be a quick learner
- Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
- Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
- Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
- Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.
- Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
- Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
- Any Graduate .
- 0-1 year experience
- Excellent Customer service (Phone / Chat / Emails)
- Excellent written & verbal skills
- ServiceNow experience preferred
- Exposure to application support, ITIL framework etc.
- Customer Service experience
- Excellent spoken English Language proficiency
- Proficient with MS-Office
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