Company Name: Sutherland
Job Role: Associate-CS Internet
Location: Hyderabad
Experience: Freshers
Education: Any Graduate
Job Description
- Answer inbound calls to provide exceptional customer service to consumers.
- Respond to inquiries about products and services, processing payments, or performing general account maintenance.
- Up-selling customers to new products or services may be encouraged.
Eligibility
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
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