Wipro Hiring for freshers System Engineer

Company Name: Wipro

Job Role: System Engineer

Location: Hyderabad

Experience: Freshers

Education: Any Graduate

Job Description

  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers
  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
  • Answer incoming calls and respond to customer’s emails intimely manner.
  • Manage and resolve customer complaints.

Eligibility

  • Any Graduate
  • Freshers
  • Research required information using available resources and Offer Solution to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.
  • Route calls and tickets to appropriate resources and Domains who can best support he user,
  • Recognize, document, and alert the management team of trends in customer calls.

APPLY <<Here

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