Company Name: Accenture
Job Role: Query Management – Service Desk Voice Support
Experience: 0-1 Years
Education: Any Graduate
- The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs
- Solving queries related to disputes while coordinating with customers.
- The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
- They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
- Any Graduation
- 0-1 Years of work experience
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be working closely with project members to effectively deliver on the requirements
- You will be an individual contributor as a part of a team with a predetermined focused scope of work.
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