Company Name: Cognizant
Job Role: Online Analyst
Experience: 0-1 Years
Education: Any Graduate
- Administering and helping to manage Clients Product support for the customers who call/chat or email in the support center.
- Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
- They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
- Report to the manager on performance status and any escalations.
- Client products to the customer (Analytics, YouTube etc).
- Create and manage Risk and mitigation plan based on discussion with project stake holders.
- Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
- Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
- Customer Service
- Online/Digital Marketing
- Participate and contribute to organizational activities.
- Contribute to and participate proactively in knowledge sharing sessions.
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