Cognizant Hiring freshers for Online Analyst

Company Name: Cognizant

Job Role: Online Analyst

Location: Gurgaon

Experience: 0-1 Years

Education: Any Graduate

Job details

  • Administering and helping to manage Clients Product support for the customers who call/chat or email in the support center.
  • Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
  • They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
  • Report to the manager on performance status and any escalations.
  • Client products to the customer (Analytics, YouTube etc).
  • Create and manage Risk and mitigation plan based on discussion with project stake holders.

Eligibility

  • Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
  • Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
  • Customer Service
  • Online/Digital Marketing
  • Participate and contribute to organizational activities.
  • Contribute to and participate proactively in knowledge sharing sessions.

APPLY <<Here

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