TCS Hiring for Freshers Service Desk Analyst

Company Name: TCS

Job Role: Service Desk Analyst

Location: Bangalore

Experience: Freshers

Education: Any Graduate

Batch: 2018/2019/2020/2021/2022

Job details

  • Identify and diagnose issues and problems
  • Categorize and record reported queries and provide solutions
  • Support problem identification
  • Advise users on appropriate course of action
  • Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
  • Delivering customer service through multiple channels including human, digital, self-service, and automated.
  • Monitor issues from start to resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Managing one or more customer service or service desk functions.

Eligibility

  • 15 years of full-time education
  • Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
  • Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.
  • Maintains records, informs users about the process and advises relevant persons of actions taken.
  • Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
  • Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.

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