Company Name: Tata Communications
Job Role: Jr. Customer Service Executive – Provisioning & Configuration Management
Experience: 0-2 Years
- Oversee and drive back office provisioning of service delivery including onnet feasibility, access networks and customer order provisioning.
- Drive system and process improvement projects to ensure timely and cost effective provisioning of orders in ILD, NLD and MAN networks.
- Ensure availability of inventory of network systems and bandwidth in provisioning on networks.
- Analyze need for capacity augmentation/ optimization to address capacity crunch in networks.
- Manage and monitor planning and delivery of orders in terms of configuration management.
- Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team.
- Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary.
- Education: Graduate
- Experience: 0-2 years
- Is able to apply broad knowledge of one area within Provisioning and Configuration Management or advanced knowledge of specific professional/operational practices.
- Checks for problems in existing systems and modifies work processes following defined procedures. Operational role responsible for achieving day-to-day objectives.
- Works under direct supervision No prior work related experience required
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