Tata Communications Hiring for freshers Jr. Customer Service Executive

Company Name: Tata Communications

Job Role: Jr. Customer Service Executive – Provisioning & Configuration Management

Location: Chennai

Experience: 0-2 Years

Education: Graduate

Job details

  • Oversee and drive back office provisioning of service delivery including onnet feasibility, access networks and customer order provisioning.
  • Drive system and process improvement projects to ensure timely and cost effective provisioning of orders in ILD, NLD and MAN networks.
  • Ensure availability of inventory of network systems and bandwidth in provisioning on networks.
  • Analyze need for capacity augmentation/ optimization to address capacity crunch in networks.
  • Manage and monitor planning and delivery of orders in terms of configuration management.
  • Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team.
  • Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary.

Eligibility

  • Education: Graduate
  • Experience: 0-2 years
  • Is able to apply broad knowledge of one area within Provisioning and Configuration Management or advanced knowledge of specific professional/operational practices.
  • Checks for problems in existing systems and modifies work processes following defined procedures. Operational role responsible for achieving day-to-day objectives.
  • Works under direct supervision No prior work related experience required

APPLY <<Here

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