Company Name: CGI
Job Role: Associate Systems Engineer/Systems Engineer
- As a DSG Analyst member would be responsible to ensure the qualitative remote resolution of incidents and also work proactively in reducing the number of incidents.
- Work as a second line remote desktop support for in-house and external clients
- Accept incoming tickets within the response SLA
- Diagnose and provide proper technical resolution to operating system, software and application related issues
- Follow standard call resolution procedures within DSG
- Technically escalate the tickets which requires further investigation to the third line support teams
- Update the tickets promptly on a regular basis
- Identify and escalate situations requiring urgent attention
- Windows OS Issues and Troubleshooting
- Operating System Installation
- System Administration
- Checkpoint/SAG VPN Issues
- Drivers Update/Issues
- Network Issue Troubleshooting (WIFI/LAN)
- Anti-Virus Issues
- Application Issues Troubleshooting
- MS Office Issues (Outlook, Word, Excel etc.)
- SCCM Client Issues
Beware of fraud agents! do not pay money to get a job. No company will ask you for money to get a job. Proseeker will not be responsible for any payment made to a third-party.
The above activity data is accommodated work searchers as it were. This data is taken from different occupation magazines and government sites. We are not a Recruiter Agency or dont hold any sort of Recruitment Process.”Job Update” is just an Website/Android APP through which everybody lands position data on versatile. Along these lines, we demand you to, from the site of the concerned association, you will see all the subtleties of the activity. We are not obligated for any sort of Misunderstanding or False data given by the outsider Media Agency or Website.