SAP Hiring for freshers Support Associate

Company Name: SAP

Job Role: Support Associate

Location: Bangalore

Experience: 0-3 Years

Education: B.E/B.Tech/M.E/M.Tech/MCA

Job Description

  • Owns and manages concurrent SRs in a ticketing system.
  • Provides solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.
  • Adheres to KPIs, especially responsiveness SLAs and productivity goals.
  • Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions.
  • Provides ongoing and timely communication via phone and email to customers regarding the status of their requests.
  • Provides on-call support during evenings and weekends as required by a rotational schedule.
  • Maintains personal broad knowledge of product area and deep component expertise.
  • Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations.

Qualifications

  • Degree in Information Technology/Computer Science or similar areas Preferred
  • Experience in Support, Software Development or Quality Assurance
  • Positive attitude and passion towards Customer support
  • Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds
  • Exceptional written and oral communication skills; ability to listen and work with customers in real-time.

APPLY <<Here

———————————————–
Beware of fraud agents! do not pay money to get a job. No company will ask you for money to get a job.  Proseeker will not be responsible for any payment made to a third-party.
———————————————–
NOTE:
The above activity data is accommodated work searchers as it were. This data is taken from different occupation magazines and government sites. We are not a Recruiter Agency or dont hold any sort of Recruitment Process.”Job Update” is just an Website/Android APP through which everybody lands position data on versatile. Along these lines, we demand you to, from the site of the concerned association, you will see all the subtleties of the activity. We are not obligated for any sort of Misunderstanding or False data given by the outsider Media Agency or Website.

Share

You may also like...

Leave a Reply

Your email address will not be published.