Company Name: Tesco
Job Role: Associate Tech Support
Location: Bangalore
Experience: Freshers
Education: Any Graduates
Job details
- Accountable for probing triaging dispatching job to the right man with the right skills using necessary tool either via phone or emails
- Following our Business Code of Conduct and always acting with integrity and due diligence
- Identifying operational improvement and finding solutions by applying CI tools and techniques
- Handle Inbound / Outbound Calls within the critical metrics
- Knows and applies fundamental work theories/concepts/processes in own areas of work
- To Probe Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill at the right time
Eligibility
- Operational skills relevant for this job:
- Basic MS Office – Excel, Speed and Accuracy Active Listening English Speaking, Reading and Writing Logical Thinking
- Any Graduate (Preference of Mech. Engg.)
- Responds with appropriate levels of urgency to situations that require quick response or turnaround
- Ability to the analyze the root cause and handle 1st level issues
- Ability to make informed and timely decisions
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