Aptean Hiring for freshers Customer Support Analyst

• Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
• The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
• Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
• Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.
• Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.

Eligibility