Aptean Hiring for freshers Customer Support Analyst

Company Name: Aptean

Job Role: Customer Support Analyst

Location: Bangalore

Experience: 0-1 Years

Education: BE/B Tech, ME/MTech, MCA, BSc & MSc.

Batch: 2020,2021 & 2022

Job details

  • Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
  • The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
  • Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
  • Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.
  • Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.

Eligibility

  • Qualification : BE/B Tech, ME/MTech, MCA, BSc & MSc.
  • Year of Passing : 2020,2021 & 2022
  • Experience : Fresher 0 to 12 Months only

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