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Oracle Careers 2024: Hiring Cloud Support Engineer (Chat)

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Oracle Careers 2024: Oracle is hiring freshers for the position of Cloud Support Engineer (Chat). Candidates with a bachelor’s degree in computer science, information technology, or a related field are preferred, but those with relevant experience and any bachelor’s degree are also eligible to apply. The detailed eligibility criteria and application process are given below.

Job Summary

Oracle Careers 2024 Hiring Details:

Company Website: oracle.com

Job Role: Cloud Support Engineer (Chat)

Qualification: Bachelor’s degree in computer science, information technology, or a related field preferred (or relevant experience with any bachelor’s degree)

Experience: Freshers (0 to 2+ years)

Batch: Recent Batches

Salary: ₹ 6 to ₹ 10 LPA (via Glassdoor)

Job Location: Bengaluru

Last Date: ASAP

Job Description for Oracle Careers:

Technical and Account related Assistance:

  • Provide timely and accurate technical and account-related assistance to customers using Oracle’s cloud services through chat-based communication channels.
  • Address a wide range of inquiries, from basic usage questions to complex technical issues.

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Solve:

  • Investigate and diagnose technical issues reported by customers, following established protocols and guidelines.
  • Collaborate with customers and support/service teams to identify root causes and recommend effective solutions.

Customer Engagement:

  • Develop positive relationships with customers by delivering outstanding customer service and support.
  • Understand customer needs, empathize with their challenges, and maintain a professional and courteous demeanor throughout interactions.

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Knowledge Base:

  • Contribute to the creation and maintenance of an up-to-date knowledge base.
  • Document common issues, solutions, best practices, and fix steps to assist customers and fellow team members.

Continuous Learning:

  • Stay up-to-date with the latest developments in cloud technologies, product updates, and industry trends.
  • Participate in training sessions to expand your technical knowledge and customer service skills.

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Feedback Loop:

  • Provide feedback to the service teams regarding customer problems, feature requests, and areas for improvement in cloud services.
  • Collaborate with cross-functional teams to enhance the user experience.

Metrics and Reporting:

  • Maintain accurate records of customer interactions, including issues resolved, response times, and customer satisfaction ratings.
  • Provide regular reports and insights to support team leads and management.

Qualifications for Oracle Careers:

  • Technical Background: A bachelor’s degree in computer science, information technology, or a related field is preferred (or relevant experience with any bachelor’s degree).
  • Communication Skills: Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers.
  • Customer-Centric: A passion for delivering outstanding customer experiences. Patience, empathy, and a customer-first demeanor are essential.
  • Time Management: Excellent time management skills with the ability to balance multiple customer interactions simultaneously while maintaining a high level of responsiveness.

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Responsibilities for Oracle Careers:

  • Technical and Account related Assistance: Provide timely and accurate technical and account-related assistance to customers through chat-based communication channels. Address a wide range of inquiries, from basic usage questions to complex technical issues.
  • Fix: Investigate and diagnose technical issues reported by customers, following established protocols and guidelines. Collaborate with customers and support/service teams to identify root causes and recommend effective solutions.
  • Customer Engagement: Foster positive relationships with customers by delivering exceptional customer service and support. Understand their needs, empathize with their challenges, and maintain a professional and courteous demeanor throughout interactions.
  • Knowledge Base: Contribute to the creation and maintenance of an up-to-date knowledge base. Document common issues, solutions, best practices, and fix steps to assist customers and fellow team members.
  • Continuous Learning: Stay up-to-date with the latest developments in cloud technologies, product updates, and industry trends. Participate in training sessions to expand your technical knowledge and customer service skills.
  • Feedback Loop: Provide feedback to the service teams regarding customer problems, feature requests, and areas for improvement in cloud services. Collaborate with cross-functional teams to enhance the user experience.
  • Metrics and Reporting: Maintain accurate records of customer interactions, including issues resolved, response times, and customer satisfaction ratings. Provide regular reports and insights to support team leads and management.

How to Apply For Oracle Careers Hiring 2024?

All interested and eligible candidates can apply for Oracle Careers 2024 online by the following link as soon as possible.

Apply Link:  Click here

Frequently Asked Questions (FAQs):

  1. Who is eligible to apply for the Cloud Support Engineer (Chat) position at Oracle?
    • Candidates with a bachelor’s degree in computer science, information technology, or a related field are preferred, but those with relevant experience and any bachelor’s degree are also eligible to apply.
  2. What is the expected salary for the Cloud Support Engineer (Chat) role at Oracle?
    • The expected salary ranges from ₹ 6 to ₹ 10 LPA, as per Glassdoor.
  3. Where is the job location for the Cloud Support Engineer (Chat) position?
    • The job location is Bengaluru, India.
  4. What are the primary responsibilities of the Cloud Support Engineer (Chat) role?
    • Responsibilities include providing technical and account-related assistance, investigating and diagnosing technical issues, engaging with customers, contributing to the knowledge base, continuous learning, providing feedback to service teams, and maintaining accurate records of customer interactions.
  5. How can I apply for the Cloud Support Engineer (Chat) position at Oracle?
    • Interested candidates can apply online through the provided application link.

 

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